Late arrivals and Cancellations Policy
A Better Dental Care strives to accommodate the appointment needs of our patients and make every effort to keep on time for appointments scheduled.
When we make an appointment, that time is reserved exclusively for you. We would greatly appreciate it if you can be punctual when attending your appointments as this will allows us to offer appointments on-time for everyone, including you. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining.
We understand that your time is just as important as ours and we always do our utmost to be punctual at all time. If we anticipate that we may not be able to see you on time, we will do our best to notify you of this beforehand If you are kept waiting, we do apologise and appreciate your patience! Thank you.
If your appointment time becomes inconvenient for you, we are always happy to change it if you provide us with 48 hours’ notice. This allows us to schedule in a patient who may be in urgent need of our care. For change your appointment please call us on 0397962029 or email us at contact@dentcare.com.au
We pride ourselves on keeping our costs affordable for our patients. Missed or broken appointments represent a cost to us, and to other patients who could have been seen in the time set aside for you.
Short notice appointment cancellation, failed attendance or late arrival (of more than ten minutes) interfere with our dental practice and disrupts service for other patients and our staff.
Due to our small business size at A Better Dental Care, the following Cancellation Policy applies:
Due to our small business size at A Better Dental Care, the following Cancellation Policy
applies:
- Cancellations with less than 48 hours’ notice or fail to attend without notice will incur
a non-refundable $50 short notice cancellation fee at the discretion of management. - Patients are not generally requested to pre-pay for dental consultations or treatment.
We may request to pay a deposit at the time of scheduling the appointment. The
deposit will be taken off your total account. This deposit may be utilised towards the
short notice cancellation fees mentioned above.
Our front desk staff will aim to place a courtesy reminder call or SMS to you prior to your
appointment.
Our front desk staff will aim to place a courtesy reminder call or SMS to you prior to your appointment.